25,000 - 35,000 ₹
/ Per Month
Customer Service
03/01/2025
Closes:
04/01/2025
Bangalore, Karnataka, India
Views: 22
Full job description
The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole EMEA/North America Customer Service Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Team. In addition, the Associate needs to support a variety of ad hoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality.
RESPONSIBILITIES:
Communication with the international internal customers in English
Manual Order Entry
Manual Order Changes
Manual Scheduling Agreement updates
Quote Entry
Create credits, debits, pro forma invoices or returns
Handling of Customer Portals
Supporting EDI
Maintaining Customer Profiles
All kind of ad hoc requests to support the EMEA / North America Customer Service Teams.
Gain an understanding of other transactional tasks served by the team
Securing the usage of Standard Work Instruction and Customer Profile for every transaction
Picking new orders/requests from group mailbox immediately when they come in to support process efficiency
Responsibility of high quality & on time delivery
Willingness to learn new tasks as per business requirements
Ensuring a constant usage of Leader Standard Work
Active participation in daily PIM
Participate in continuous improvement projects (Kaizen, GB, Lean, etc.)
Drive TEOA according to Star Level requirements
QUALIFICATIONS EXPERIENCE / KNOWLEDGE:
Graduation in any stream
Minimum 0-1 years of work experience in Customer Service environment – Order management domain. Hands on experience in SAP is preferred
Good knowledge in Outlook, SAP, MS Office, Excel, Access, Web Portals
Good written & verbal communication skills
Performance oriented
Job Types: Fresher, Internship
Contract length: 6 months
Pay: ₹25,000.00 – ₹35,000.00 per month
Benefits:
Commuter assistance
Flexible schedule
Food provided
Work from home
Schedule:
Monday to Friday
UK shift
Bachelor’s (Required)