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Full job description
This is for our Serviced Apartment in the heart of Hiranandani Gardens, Powai, Mumbai. It is an unique offering in the market with 5 star hotel level amenities and services, combined with modern, upscale home like set-up. A true Serviced Apartment in India. All units being 1 BHK with separate Living, Kitchen, & Bedroom.

Job Summary: The Front Desk Executive is responsible for providing exceptional customer service and administrative support at the front desk. This role includes managing front office operations, greeting guests, and ensuring a positive experience for all visitors.

Key Responsibilities:

Day-to-day Front Desk duties, check-ins/outs, billing
Answer phone calls, emails, respond to inquiries
Greet and assist visitors in a friendly and professional manner
Room visits, room checks, coordinating with HK teams for room condition
Handle guest requests, grievances, resolve by coordinating with respective teams.
Handle administrative tasks, documentation
Manage scheduling, appointments, and maintain the front office calendar.
Maintain a clean and organized reception area.
Collaborate with other departments to ensure smooth office operations.
Maintain confidentiality and uphold company policies and procedures.
Qualifications:

A Bachelor’s degree in hotel management or a related field
Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc.
Previous experience in a Hotel Front Office preferred.
Strong English communication (verbal & written) and interpersonal skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Excellent organizational skills and attention to detail.
Ability to multitask and work in a fast-paced environment.
Professional appearance and demeanor.
Job Type: Full-time

Pay: ₹16,000.00 – ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Food provided
Health insurance
Provident Fund
Schedule:

Day shift
Rotational shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Hotel management: 1 year (Required)
Language:

English (Required)