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Job description

Front Office Executive

Job Description: Overall responsible for all front office jobs and other administrative and HR-related work assigned to her. Also responsible for marketing department communication and follow-up with Oyster.

KRA :

Front Office

· Front Office Administration.

· Marketing Campaigns

· Monitoring Overall Facility

· Co-ordination with internal as well as external customers / clients.

General Administration :

· General Housekeeping facility management.

· Issuing stationary materials to employees

· General co-ordination & correspondence

Marketing :

· Co-ordination with Oyster and Mktg. Dept. related to clients bookings, payments, customer satisfaction, and follow up for the same.

KPI :

Front Office Administration: To welcome all the visitors with smile and proper greetings and with warm welcome and guide them properly as per their requirements.

Telephone Operations: Responsible for Calling operations. Ensure the immediate response while handling incoming and outgoing calls. To maintain all call records through software. To maintain the records of all Telephone Nos. as well as Ext. Nos. given to employees.

Co-ordination with internal as well as external customers / clients: To co-ordinate with all the internal as well as external customers regarding their telephone messages and any other issues.

General Housekeeping facility management. – To ensure proper housekeeping arrangements and other facilities on day to day basis and co-ordination with the agencies for the same. To ensure video conferencing arrangement as an when required.

Issuing stationary materials to employees : Ensure timely supply of all the stationary requirements of all the employees and maintain necessary stock for the same and co-ordinate with Pur. Dept. for stationary requirements. To maintain stationary issue records department wise.

General co-ordination & correspondence – General co-ordination to all concern related to up keep and cleanliness of office and other facilities, bill verification & processing to the A/c’s dept. for the same.

Co-ordination with Mktg. Dept. related to clients bookings, payments, and follow up for the same. : To ensure proper co-ordination with Marketing team and Marketing dept. related to client bookings, payment follow up and other telecommunication.