Account Manager Job Description
Account Manager Duties And Responsibilities
The account manager’s primary responsibility is to oversee all matters pertaining to customer accounts. Following customer onboarding, the account manager is in charge of documenting the client’s requirements, concerns, or other requests. Additionally, they are responsible for strengthening current consumer ties and establishing lasting alliances. An account manager is also accountable for maintaining continuous contact with clients, as well as trying to identify the products or services that best meet each client’s unique needs.
- Collecting relevant information about customers’ behaviour and analysing the data to track new opportunities
- Acting as a representative of the client inside the organisation to ensure client satisfaction
- Providing updated information to the client about new products or services to make upsells
- Collaborate with sales team to identify and grow opportunities within territory
- Preparing analytical reports about the progress of customer relationships and presenting them to the management
Account Manager Skills And Qualifications
- Ability to handle multiple tasks, such as communication and record keeping
- Strong verbal and written communication skills
- Ability to adapt to fast-paced working environments
- Ability to collect and process vast information
- Analytical thinking to come up with progress plans
- Solid understanding of industry trends
- Extensive knowledge of the company’s products or services
- Ability to collaborate with lead teams
- Being proactive about customer requirements
