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JOB DESCRIPTION IT EXECUTIVEIT Support • Hardware • Networking • Systems & POS Job TitleIT ExecutiveLocationSiliguri, West BengalExperience1–2 YearsQualificationGraduate / ITI / Diploma in Computer/IT1. Job SummaryThe IT Executive will manage and support day-to-day IT operations, including computer systems, hardware, software, network connectivity, Wi-Fi, operational applications and technical support. The role will ensure reliable IT services for staff and departments, troubleshoot technical issues, maintain IT assets, support POS and management systems, and maintain accurate IT records. 2. Key Responsibilities• Provide day-to-day IT support to employees, departments and operational teams. • Install, configure, maintain and troubleshoot computers, laptops, printers, scanners and other IT equipment. • Monitor and maintain network connectivity, Wi-Fi, internet services and related systems. • Provide technical support for management systems, billing/POS systems and other operational software. • Diagnose and resolve hardware, software, network and connectivity-related issues. • Perform basic system configuration, software installation, updates and routine maintenance. • Coordinate with external IT vendors and service providers for repairs, maintenance and technical support when required. • Maintain accurate records of IT assets, equipment, repairs, service calls and maintenance activities. • Assist with data backup procedures and basic system security activities. • Support departments during system-related issues to minimise operational downtime and disruption. • Escalate complex technical issues to the appropriate vendor, service provider or senior technical resource. • Submit daily or periodic IT support, maintenance and incident reports. 3. Qualification• A graduate in computer science, information technology or a related discipline is preferred. • An ITI or Diploma in Computer/IT may be considered. • Relevant technical certifications or practical IT support training will be an added advantage. 4. Experience1–2 years of relevant experience in IT support, hardware/network support, system administration, helpdesk support or a similar role. 5. Preferred IndustryHospitality • Resort • Hotel • Operations • Service Industry • Property/Facility Operations 6. Required Skills• Basic computer hardware and software troubleshooting knowledge. • Basic networking, Wi-Fi, internet and connectivity troubleshooting skills. • Working knowledge of POS and billing systems. • Basic knowledge of Windows systems, peripherals and common office applications. • Basic understanding of data backup, access control and system security practices. • Problem-solving and fault-diagnosis ability. • Good communication, coordination and vendor-management skills. • Basic MS Office knowledge, including Word, Excel and email. 7. Key Performance Expectations• Timely resolution of employee and operational IT support requests. • Reliable functioning of computers, network, Wi-Fi and critical IT equipment. • Accurate maintenance of IT asset, repair and service records. • Effective coordination with external IT vendors and service providers. • Regular completion of preventive maintenance and backup activities. • Quick response to system issues affecting billing, POS or operational activities. • Compliance with basic IT security, backup and equipment-handling procedures. 8. Ideal Candidate ProfileThe ideal candidate is a hands-on IT support professional with practical knowledge of hardware, software, networking and operational systems. The candidate should be responsive, organised and comfortable supporting multiple departments in a fast-paced hospitality or operations environment.

AUTOMOBILE TECHNICIANVehicle Inspection • Diagnosis • Repair • Preventive Maintenance Job TitleAutomobile TechnicianLocationSiliguri, West BengalExperience1–2 YearsQualification12th / Graduate / ITI1. Job SummaryThe automobile technician will inspect, diagnose, repair and maintain vehicles to ensure reliable performance, roadworthiness and safety. The role requires hands-on knowledge of vehicle systems, preventive maintenance, fault diagnosis and repair procedures while maintaining quality standards and accurate service documentation. 2. Key Responsibilities• Inspect vehicles to identify mechanical, electrical and performance-related faults. • Diagnose vehicle problems using appropriate diagnostic tools, testing equipment and technical procedures. • Perform scheduled servicing and preventive maintenance as per service requirements. • Repair, adjust or replace faulty vehicle components, parts and assemblies. • Troubleshoot mechanical and electrical issues and identify the root cause of faults. • Conduct post-repair inspections and functional checks to ensure repair quality. • Follow workshop safety procedures and maintain a clean and organised work area. • Use tools, equipment and diagnostic systems correctly and responsibly. • Maintain accurate records of servicing, repairs, inspections and replaced parts. • Report major faults, additional repair requirements and parts requirements to the supervisor. • Submit daily service and repair activity reports. 3. Qualification• Higher Secondary (12th Pass), Graduate or ITI in an automobile/mechanical-related trade. • Graduate qualification preferred. • Automobile/Mechanical ITI certification will be an added advantage. 4. Experience1–2 years of relevant hands-on experience in automobile servicing, repair, workshop operations or a related role. 5. Preferred IndustryAutomobile • Automobile Manufacturing • Vehicle Service & Repair • Automotive Workshop 6. Required Skills• Basic mechanical knowledge and understanding of vehicle systems. • Vehicle inspection and diagnostic skills. • Basic knowledge of mechanical and electrical troubleshooting. • Ability to identify, repair and replace faulty components. • Problem-solving and fault-finding ability. • Ability to operate basic vehicle diagnostic tools and workshop equipment. • Basic computer knowledge for service records and reporting. • Attention to detail and commitment to repair quality and safety. 7. Key Performance Expectations• Accurate identification and diagnosis of vehicle faults. • Timely completion of assigned servicing and repair jobs. • Quality of repairs with minimal repeat faults. • Proper use and care of tools, equipment and vehicle parts. • Accurate maintenance of service, repair and parts records. • Consistent compliance with workshop safety and operational procedures. 8. Ideal Candidate ProfileThe ideal candidate is a technically orientated and responsible automobile professional with practical workshop experience, good troubleshooting ability and a strong focus on vehicle safety, repair quality and timely completion of assigned work.

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About Us We are a fast-growing startup building a product for the global market. Our team is fully remote, and we value talent regardless of geography. We are looking for a specialist from India who will help us better understand our users and make the right product decisions. Why Join Us Global Experience: Work in an international team with a product focused on the Western/global market. A great addition to your resume. Real Impact: You will be the first researcher in the company and will help build the research process from scratch — the foundation for our product development. Fully Remote: Work from anywhere in India with a flexible schedule. Competitive Pay: Compensation in USD/EUR — competitive for the Indian market. Growth: Opportunity to grow into a leadership role as the team expands. The Role We are looking for a Jobs-to-be-Done (JTBD) Specialist who will become our main “voice of the user.” Your goal is not just to conduct interviews, but to turn insights into clear product recommendations that will shape our roadmap. You will work directly with the founders and product managers. What You Will Do Conduct user interviews in English (and possibly other markets) to uncover users’ true needs, pains, and motivations. Apply the JTBD framework to analyze behavior, segment audiences, and formulate product hypotheses. Synthesize data from interviews and product analytics into actionable insights and recommendations for the team. Build the research process — create interview guides, select tools, and implement best practices. Communicate research findings to the team through presentations, reports, and verbal discussions. Who We Are Looking For Experience: 1–4 years in UX/product research, with a focus on qualitative methods. JTBD Approach: Understanding and practical application of the JTBD framework (experience is required). Interview Skills: Ability to build rapport with strangers and ask the right questions to dig deep into the root causes. Analytical Mindset: Ability to spot patterns, formulate hypotheses, and work with data. English: Excellent written and spoken English for working in an international team. Proactivity: Ability to work independently in a startup environment with no strict rules or processes.