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Full job description
Job Title: Customer Care Representative

Location: Vesu , Surat
Employment Type: Full-time

About Us:

Chi Linen Clothing is a stylish and sustainable online clothing brand specializing in high-quality linen garments. We pride ourselves on delivering timeless pieces that blend comfort, style, and sustainability. As we continue to grow, we are looking to expand our customer care team and invite applications from Women who are passionate about customer service and sustainability.

Position Overview:

We are seeking a dedicated Customer Care Representative to join our team. This role is essential for ensuring a seamless experience for our customers, providing exceptional service through multiple communication channels, including email, live chat, and social media.

The ideal candidate will have excellent English-speaking skills, be customer-focused, and be comfortable working in a fast-paced, remote environment. We are specifically looking for a woman to fill this role as part of our commitment to fostering a diverse and supportive team environment.

Key Responsibilities:

Respond promptly and professionally to customer inquiries across email, live chat, and social media platforms.
Assist customers with product details, sizing recommendations, and order-related questions.
Process and manage returns, exchanges, and refunds according to company policies.
Handle customer complaints with empathy, patience, and efficiency, striving to turn each experience into a positive one.
Maintain a deep understanding of our product offerings, company policies, and sustainability practices to provide accurate information.
Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing.
Monitor and follow up on open cases to ensure timely resolution.
Collaborate with other departments (e.g., logistics, marketing) to ensure smooth customer experiences.
Track customer feedback and report recurring issues or opportunities for improvement to the management team.
Contribute to creating FAQs, help guides, and other customer service resources.
Required Qualifications:

Previous experience in a customer service or support role (preferably in e-commerce or fashion).
Excellent English-speaking and written communication skills – ability to communicate clearly, professionally, and empathetically with customers.
Strong problem-solving abilities and a customer-first attitude.
Ability to work independently and stay organized in a remote work environment.
Tech-savvy, with experience using customer service software and platforms (e.g., Zendesk, Freshdesk, or similar).
Knowledge of linen fabric, fashion trends, or sustainability practices is a plus.
Comfortable working in a fast-paced, growing company with an ever-evolving product range.
Preferred Skills:

Experience working in a remote or online-based role.
Multilingual skills are a plus but not required.
Familiarity with social media customer service (Instagram, Facebook, etc.).
What We Offer:

Competitive salary and benefits.
Flexible work schedule and the option to work remotely.
An inclusive, empowering work environment.
Discounts on our products and opportunities for professional development.
The chance to contribute to a growing brand that values sustainability, ethical practices, and the empowerment of women.
How to Apply:

Please submit your resume and a brief cover letter explaining why you’re passionate about customer service, why you’d be a great fit for our brand, and your experience with English communication. We look forward to welcoming a talented woman to our team who is eager to contribute to our mission and be part of a dynamic and positive work culture.

Job Type: Full-time

Pay: From ₹35,000.00 per month

Benefits:

Paid time off
Schedule:

Day shift
Supplemental Pay:

Commission pay
Overtime pay
Yearly bonus