Employer Profile

Job description: We are seeking motivated and customer-focused professionals to join our Outbound Voice Team as Technical Support Agents. In this role, you will proactively contact customers who have reported technical issues with our products or services. Your primary responsibility will be to diagnose concerns accurately, provide effective troubleshooting support, and ensure complete resolution while delivering an exceptional customer experience. Key Responsibilities Initiate outbound calls to customers regarding reported technical issues. Actively listen to customer concerns and accurately identify root causes. Provide clear, step-by-step troubleshooting guidance in a professional manner. Guide customers through resolution processes, ensuring comprehension at each stage. Utilize internal tools, knowledge bases, and resources to efficiently resolve issues. Accurately document customer interactions, troubleshooting steps, and outcomes in the CRM system. Escalate complex or unresolved issues to appropriate internal or external teams as required. Conduct follow-ups to confirm issue resolution and ensure customer satisfaction. Adhere to company policies, compliance standards, and quality benchmarks at all times. Qualifications & Requirements Excellent verbal and written communication skills. Strong analytical and problem-solving abilities with keen attention to detail. Ability to remain composed, empathetic, and patient when handling escalations. Strong technical aptitude with the ability to quickly learn new technologies and tools. Prior experience in technical support or customer service is preferred. Familiarity with CRM systems and call center technologies is an advantage. High school diploma or equivalent required; additional technical certifications are a plus. Bachelor’s degree in any discipline preferred.

We are looking for an HR Recruiter to manage end-to-end recruitment activities. The candidate will be responsible for sourcing candidates through job portals, screening resumes, conducting initial calls, scheduling interviews, maintaining recruitment trackers and coordinating joining formalities.   Requirements:   MBA/PGDM in HR or relevant qualification 1–3 years of recruitment experience Knowledge of Naukri, Indeed, LinkedIn or other job portals Basic MS Excel knowledge Good coordination and follow-up skills

About Us We are a fast-growing startup building a product for the global market. Our team is fully remote, and we value talent regardless of geography. We are looking for a specialist from India who will help us better understand our users and make the right product decisions. Why Join Us Global Experience: Work in an international team with a product focused on the Western/global market. A great addition to your resume. Real Impact: You will be the first researcher in the company and will help build the research process from scratch — the foundation for our product development. Fully Remote: Work from anywhere in India with a flexible schedule. Competitive Pay: Compensation in USD/EUR — competitive for the Indian market. Growth: Opportunity to grow into a leadership role as the team expands. The Role We are looking for a Jobs-to-be-Done (JTBD) Specialist who will become our main “voice of the user.” Your goal is not just to conduct interviews, but to turn insights into clear product recommendations that will shape our roadmap. You will work directly with the founders and product managers. What You Will Do Conduct user interviews in English (and possibly other markets) to uncover users’ true needs, pains, and motivations. Apply the JTBD framework to analyze behavior, segment audiences, and formulate product hypotheses. Synthesize data from interviews and product analytics into actionable insights and recommendations for the team. Build the research process — create interview guides, select tools, and implement best practices. Communicate research findings to the team through presentations, reports, and verbal discussions. Who We Are Looking For Experience: 1–4 years in UX/product research, with a focus on qualitative methods. JTBD Approach: Understanding and practical application of the JTBD framework (experience is required). Interview Skills: Ability to build rapport with strangers and ask the right questions to dig deep into the root causes. Analytical Mindset: Ability to spot patterns, formulate hypotheses, and work with data. English: Excellent written and spoken English for working in an international team. Proactivity: Ability to work independently in a startup environment with no strict rules or processes.

Job description Responsibilities ➢ Expense voucher preparation, book keeping in Tally and BRS ➢ Vouchers verification received from various branches ➢ Preparation of time sheets, invoices and monthly billing accrual to clients ➢ Following-up with clients for payments and reconciliation of client ledger account ➢ Petty Cash management of different branches ➢ Vendor bills verification and payment process ➢ Preparation of monthly TDS and GST challans. Data entry into TDS software and preparation of TDS returns quarterly. ➢ Preparation of GST return monthly/quarterly ➢ Preparation and issuance of TDS certificates to employees and vendors.