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Illusion Dental Laboratory provided pay range
This range is provided by Illusion Dental Laboratory. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
₹15,000.00/mo – ₹22,000.00/mo
Skills:
Customer Relationship Management (CRM), Customer Support, customer care, Microsoft Excel, Communication, Business-to-Business (B2B),

Company Overview

Illusion Dental Laboratory is a leading dental laboratory that prioritizes delivering only the highest quality dental restorations with a focus on attentive customer service. We believe in building strong relationships based on communication and feedback. With a team of dedicated professionals and a commitment to using the best restorative systems, we consistently provide dependable results for our clients.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Malad, Maharashtra, India with Illusion Dental Laboratory, a leading dental laboratory with a strong commitment to delivering high-quality dental restorations and exceptional customer service.

Qualifications And Skills

– Junior: 1 to 3 years of customer service experience
– Excellent verbal and written communication skills
– Strong interpersonal and problem-solving abilities
– Proficient in Microsoft Excel and other customer relationship management (CRM) software
– Ability to multitask and prioritize in a fast-paced environment
– Detail-oriented and organized
– Ability to work independently as well as collaboratively in a team

Roles And Responsibilities

– Respond to client inquiries and provide information about our dental lab services
– Manage and resolve customer complaints in a professional and timely manner
– Maintain accurate records of clients interactions, transactions, and inquiries
– Collaborate with other team members to ensure clients satisfaction and retention
– Stay up-to-date on product knowledge and industry trends to better serve customers
– Provide regular feedback to the management team to improve customer experience
– Assist with administrative tasks as needed