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Full job descriptionKey Responsibilities 1. Payroll, HRMS & Operational Efficiency Manage and oversee payroll processes, ensuring accuracy, timeliness, and compliance.Administer and maintain the HRMS, ensuring accurate employee records and effective utilization of HR technology.Identify opportunities to streamline HR processes and improve operational efficiency. Coordinate with Finance and relevant stakeholders on payroll and employee-related matters.Maintain HR documentation, reports, and employee data with appropriate confidentiality.2. Hiring & Workforce Planning Develop hiring plans aligned with business requirements and workforce budgets. Partner with management to understand current and future manpower requirements. Manage the end-to-end recruitment process, including job descriptions, sourcing, screening, interviews, selection, and onboarding.Monitor recruitment costs and ensure hiring activities remain aligned with approved budgets.Support workforce planning and talent acquisition strategies.3. HR Policy Development & Alignment Develop, review, and implement HR policies, procedures, and guidelines.Ensure HR policies are aligned with organizational objectives and applicable employment requirements.Communicate policies effectively to employees and managers. Periodically review policies and recommend improvements based on organizational needs and employee feedback.4. Employee Feedback, Check-ins & Engagement Establish regular employee feedback and check-in mechanisms.Support employee relations and address workplace concerns professionally and confidentially.Develop and coordinate employee engagement initiatives.Monitor employee sentiment and identify areas requiring HR intervention.Promote effective communication between employees and management.5. KPI & Performance Reviews Coordinate and administer the employee performance management process. Develop and monitor KPIs in collaboration with managers and employees.Facilitate periodic performance reviews, goal setting, and performance discussions.Maintain performance records and ensure timely completion of review cycles.Support managers in identifying performance improvement and development opportunities.Qualifications & Education Master’s degree in Human Resources / Human Resource Management or a related field, with specialization in HR preferred.Relevant professional certifications in HR, payroll, or HR technology would be an advantage.Strong knowledge of HR operations, employee relations, recruitment, performance management, and HRMS.Key Competencies HR Operations & AdministrationPayroll & HRMS ManagementWorkforce Planning & BudgetingTalent AcquisitionHR Policy DevelopmentEmployee Relations & EngagementPerformance & KPI ManagementCommunication & Stakeholder ManagementProblem Solving and Process ImprovementConfidentiality and Professional Ethics

Full job descriptionResponsibilities:Managing Air, Train or other bookings for the ship crew.Managing VisaManaging travel budget / system & MIS Desired Candidate: 2-3 years experiencedBasic Knowledge of ExcelInternet savvyWell versed with travel portals Key Skills:TicketingAir TicketingReservationTravelTravel DeskVisaImmigrationMISExcelTravel ArrangementsHotelBookingTravel BookingFlight Job Types: Full-time, Permanent Pay: ₹45,000.00 – ₹50,000.00 per month Benefits: Flexible scheduleFood providedHealth insuranceLeave encashmentProvident FundWork from home

Full job descriptionJob Title: Front Desk ReceptionistLocation: Lower Parel, Santacruz West, Powai, Andheri West Lokhandwala , Malabar HillsReports To: Office Manager / Clinic SupervisorStatus: Full-time Position Overview: The Clinic Front Desk Receptionist is the first point of contact for patients and visitors at the clinic. This role is critical in creating a positive, welcoming environment, while managing administrative tasks that help maintain smooth operations in the clinic. The ideal candidate will be a friendly, professional, and detail-oriented individual capable of managing multiple tasks efficiently in a fast-paced healthcare setting. Key Responsibilities: 1. Patient Interaction: Greet patients and visitors as they arrive, providing a warm and professional welcome.Answer phone calls, respond to inquiries, and schedule appointments using clinic management software.Confirm patient appointments, reschedule as needed, and send reminders (via phone, text, or email).Check patients in for appointments, verify demographic and insurance information, and collect co-pays or outstanding balances.Maintain confidentiality of patient information in accordance with HIPAA guidelines.2. Administrative Duties: Handle patient intake forms and ensure necessary documents are completed and filed correctly.Maintain accurate and up-to-date patient records, including medical histories, contact information, and insurance details.Process referrals and assist patients with any necessary documentation for specialist consultations.Provide patients with forms and information on clinic services, policies, and procedures.Prepare patient charts for upcoming appointments and file completed charts appropriately.3. Scheduling and Coordination: Coordinate patient appointments and follow-up visits.Schedule procedures, tests, or specialist referrals as directed by the medical team.Assist in managing appointment calendars for multiple physicians or specialists, ensuring optimal time management and minimal patient wait times.4. Insurance Verification & Billing: Verify insurance information and ensure eligibility prior to appointments.Assist in preparing patient billing and submit insurance claims as necessary.Answer patient questions regarding billing, insurance claims, and payment options.5. Office Management: Ensure the front desk area is tidy, organized, and fully stocked with necessary supplies.Maintain a clean and professional environment for patients and visitors.Assist with ordering office supplies and maintaining inventory levels.Process mail, faxes, and other incoming communication as needed.6. Collaboration with Clinical Team: Communicate effectively with medical and clinical staff regarding patient status, updates, or changes to schedules.Relay patient information to appropriate healthcare providers and ensure smooth transitions between different departments.Assist with other administrative duties or projects as assigned by the office manager or supervisors.Qualifications: Education & Experience: High school diploma or equivalent (required).Previous experience in a medical office or healthcare setting is preferred.Experience with medical office software or scheduling systems is a plus.Skills & Abilities: Excellent communication and interpersonal skills.Strong organizational skills with the ability to multitask effectively.Knowledge of medical terminology and insurance processes is desirable.Proficiency in office software (e.g., MS Office Suite, email, scheduling software).Ability to work under pressure in a fast-paced environment.Pay: ₹500,000.00 – ₹540,000.00 per year

Job description: We are seeking motivated and customer-focused professionals to join our Outbound Voice Team as Technical Support Agents. In this role, you will proactively contact customers who have reported technical issues with our products or services. Your primary responsibility will be to diagnose concerns accurately, provide effective troubleshooting support, and ensure complete resolution while delivering an exceptional customer experience. Key Responsibilities Initiate outbound calls to customers regarding reported technical issues. Actively listen to customer concerns and accurately identify root causes. Provide clear, step-by-step troubleshooting guidance in a professional manner. Guide customers through resolution processes, ensuring comprehension at each stage. Utilize internal tools, knowledge bases, and resources to efficiently resolve issues. Accurately document customer interactions, troubleshooting steps, and outcomes in the CRM system. Escalate complex or unresolved issues to appropriate internal or external teams as required. Conduct follow-ups to confirm issue resolution and ensure customer satisfaction. Adhere to company policies, compliance standards, and quality benchmarks at all times. Qualifications & Requirements Excellent verbal and written communication skills. Strong analytical and problem-solving abilities with keen attention to detail. Ability to remain composed, empathetic, and patient when handling escalations. Strong technical aptitude with the ability to quickly learn new technologies and tools. Prior experience in technical support or customer service is preferred. Familiarity with CRM systems and call center technologies is an advantage. High school diploma or equivalent required; additional technical certifications are a plus. Bachelor’s degree in any discipline preferred.