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Full job description
We are seeking a dedicated and customer-focused Customer Service Representative to join our team . The ideal candidate will act as the first point of contact for our clients, ensuring seamless communication, addressing inquiries, and resolving issues effectively to enhance client satisfaction.

Location: Sakinaka, Andheri

Timing: Monday to Friday (10.00 am to 7.00 pm)

Saturday (10.00 am to 4.00 pm)

Key Responsibilities

Client Interaction: Respond promptly to client inquiries via phone, email, ensuring a professional and positive experience.
Issue Resolution: Identify and resolve client issues, coordinating with internal teams to ensure timely resolution.
Follow-ups: Regularly follow up with clients to ensure satisfaction with services and gather feedback for improvement.
Record Keeping: Maintain accurate records of client interactions and service requests using the company’s CRM system.
Knowledge Sharing: Stay updated with company offerings, policies, and procedures to provide accurate information to clients.
Support Team: Collaborate with the sales and operations teams to enhance the overall customer experience.
Required Skills and Qualifications

Education: Bachelor’s degree in any discipline.
Experience: 3-5 years in a customer service role, preferably in healthcare or related industries.
Communication Skills: Excellent verbal and written communication in English (additional regional languages are a plus).
Problem-solving: Strong ability to manage and resolve conflicts effectively.
Tech-Savvy: Proficiency in Microsoft Office Suite and familiarity with CRM software.
Interpersonal Skills: Empathetic, patient, and capable of building lasting client relationships.
Regards,

Ms. Asmita Nikam

HR Manager

Job Types: Full-time, Permanent

Pay: ₹15,000.00 – ₹22,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Supplemental Pay:

Commission pay
Performance bonus
Yearly bonus
Education:

Bachelor’s (Preferred)
Experience:

total work: 3 years (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Required)

Speak with the employer
+91 9819048692