Job By Categories

Full job description
Overview:

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image.

You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

What will you do:

Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
Update clients on their request status accordingly.
Verify documents submitted by clients within specific regions on an hourly basis.
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
Understand the company’s business functions and roles by attending company seminars and meeting the required assessment target.
Achieve quarterly KPI targets set by the CS manager.
Perform other ad hoc tasks assigned by the manager.
What makes you a great fit:

Good communication skills in English, and Hindi language.
Strong client-facing and communication skills
Troubleshooting and multitasking skills
Customer service orientation
Bachelors degree in business administration or related field
Self-motivated and highly reliable
What we offer along the way:

Competitive and attractive compensation
Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
Generous time off, including 21 days of annual leave and paid sick leave
Allowance for sports club memberships or other physical exercise activities
Holiday flight tickets and accommodation coverage (within the yearly limit)
Meal and transportation allowance
Education allowance for your childrens school and kindergarten fees
Outstanding team-building experiences and corporate parties
Your application journey:

Interview with the Talent Acquisition team (up to 40 minutes)
English test (up to 30 minutes)
Written assessment (1 day)
Interview with the trainer (15 minutes)
Final interview (1 hour)
Job Type: Full-time