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Job Description
Location: Bengaluru, with travel across India
Reports to: SVP, HomeLane

About HomeLane:
HomeLane is India’s leading home interiors brand, offering end-to-end solutions with exceptional design, quality, and on-time delivery. With a tech-driven approach and a skilled ecosystem of designers, project managers and technicians, we’ve delighted over 40,000 homeowners since 2014.
Today, HomeLane operates in 22 cities across 50+ studios. It is part of the Homevista group which houses 3 other interior brands – Design Cafe, Doowup and Cubico. We are backed by marquee investors such as peak xv, Accel, Westbridge Capital, 360 ONE, Evolvence, Pidilite, OIJIF & JSW Ventures. We are also privileged to have the legendary, world-cup winning captain MS Dhoni as an investor and brand ambassador.

Role Overview:
As Head of Delivery Operations, you will lead a 400+ member team across project and vendor management to ensure timely, quality-driven home interior deliveries. Your role will uphold operational excellence, customer satisfaction, and team accountability across regions.
Key Responsibilities:
Leadership: Mentor and manage a large team, fostering a customer-focused, high-performance culture.
Customer-Centric Operations: Drive seamless project coordination to ensure on-time, high-quality deliveries.
SOP Development & Adherence: Create and enforce SOPs for consistent and scalable processes.
Change Management: Lead initiatives for operational improvements and service innovation.
Vendor Management: Build strong vendor relationships to align on quality and timelines.
Performance Monitoring: Track KPIs, provide insights, and identify improvement areas.
Job Requirement
Qualifications:
Experience: 10-12 years of experience in operational leadership roles, preferably in project or service delivery organizations. Experience leading large teams (300+ members) is a must.
Education: Bachelor’s in Engineering/Sciences; MBA preferred.
Skills: Customer-centric approach to problem solving, People management across multiple locations, vendor management, operational expertise, change management, analytical skills, and SOP development.
Preferred Background:
Professionals with an Indian Armed Forces background, bringing leadership, discipline, and a strategic approach to complex operational environments, are strongly encouraged to apply.
If this role excites you, please send your latest CV to careers@homelane.com or apply online through this link