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Job Description – Technical Support Executive

Company: Jetking Technologies

Location: Mumbai, Andheri East

No. of Positions: 12

Remuneration: ₹20,000 CTC (₹16,000 Net Take Home)

Work Mode: Onsite (No Work from Home)

Work Days: 6 Days a Week (Must be willing to work on weekends, with one weekly off)

Eligibility Criteria:

Education: B.Sc. IT Freshers OR B.Sc. Graduates with Certification in Hardware & Networking
Technical Skills: Basic knowledge of hardware and networking is mandatory
Other Requirements: Strong communication skills and proficiency in MS Office
Roles & Responsibilities:

Provide technical and non-technical support by coordinating with different teams for smooth operations.
Handle on-call assistance for troubleshooting hardware and networking issues.
Perform basic Excel activities, including data entry and report generation.
Ensure timely closure of service tickets and maintain accurate records.
Offer real-time support to internal and external stakeholders.
Monitor and analyze system performance, escalating issues as required.
Utilize MS Office tools effectively for documentation and reporting.
Demonstrate strong problem-solving skills and the ability to multitask efficiently.
Note:

Candidates must be open to working on Saturdays & Sundays.
Work-from-home is not available for this role.
Excellent career growth opportunities in the IT support domain.
Job Type: Full-time

Pay: ₹20,000.00 per month

Benefits:

Provident Fund
Shift:

Day shift