Jobseeker

Job description
Roles

To ensure that the services are done on time
Responsibilities

Service delivery PM & BD visit
Warranty and AMC status monitoring
Customer Satisfaction
Service Resourse Planning
Training Customer team
AMC & Spares requirement
Co ordinate with Engineering Team for Service support
PM Scheduling, invoicing
Contractor management
Review of non-conforming product & taking corrective actions
Authorities
Contract negotiation
Certifying budgeted expenses
Other administrative activities
Allotting service job cards
Recruitment

Key Results Areas (KRAs)

KRA 1: Service Delivery

KRA 2: Customer Satisfaction

KRA 3 : AMC & Spares moitoring

Essential

Bachelor of Engineering / B Tech. / Diploma

Preferred

RequisiteExperience

Essential

10-14 years of experience in Project Installation / Service execution & delivery.
Preferred

Skills & Competencies

System & Software Operation
Trouble Shooting
Time Management
Result Oriented
Team Building
Role: Service Manager
Industry Type: Courier / Logistics
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: After Sales Service & Repair