Employer

Responsibilities:

* Coordinate and manage the end-to-end operational activities related to NVOCC shipments, including documentation, booking, cargo handling, and delivery.
* Liaise with various stakeholders, including slot operators, agents, freight forwarders, and customers, to ensure smooth and timely execution of shipments.
* Prepare and process shipping documentation, including bills of lading or Delivery order and other required documents.
* Communicate with customers to provide shipment updates, resolve inquiries, and address any operational issues.
* Collaborate with internal teams, such as sales, customer service, and finance, to ensure seamless coordination and customer satisfaction.
* Coordinate with customers to ensure timely pickup and delivery of containers.
* Monitor and track shipment statuses using the company’s online systems and tools, and provide regular updates to customers and stakeholders.
* Handle and resolve operational issues, such as delays, damages, and claims, in a timely and effective manner.
* Maintain accurate and up-to-date records of shipments, documentation, and customer interactions.
* Stay informed about industry regulations, shipping trends, and best practices to ensure compliance and optimize operational processes.