Jobs

Job DescriptionWe are looking for a Email & Chat Process Executive to join our team at Hirenza Talent Solution. The role offers ₹ 18,000 – ₹ 23,500 and involves managing customer calls, delivering outstanding customer service related to Real Estate. Join us for a great work environment with various opportunities for career growth. Key Responsibilities: Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements: The minimum qualification for this role is 10th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Job DescriptionWe are looking for a Email & Chat Process Executive to join our team at Hirenza Talent Solution. The role offers ₹ 18,000 – ₹ 23,500 and involves managing customer calls, delivering outstanding customer service related to Real Estate. Join us for a great work environment with various opportunities for career growth. Key Responsibilities: Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements: The minimum qualification for this role is 10th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Job DescriptionWe are looking for a Data Entry Executive to join our team at Hirenza Talent Solution. The role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a ₹ 18500 – ₹ 49,600 salary. Key Responsibilities: Maintain and organize physical and digital records for easy access and retrieval.Communicate with relevant teams to clarify data inconsistencies and improve processes.Verify data accuracy, correct errors, and identify irregularities promptly.Ensure data accuracy and accessibility to facilitate smooth operations.Generate reports and summaries to aid internal decision-making processes.Maintain confidentiality of sensitive information at all times.Job Requirements: The minimum qualification for this role is below 10th and candidate must be a fresher. Candidates must have strong attention to detail, a high level of accuracy, solid organizational skills, and the ability to manage multiple tasks efficiently.  

Job DescriptionWe are looking for a Back Office Assistant to join our team at Hirenza Talent Solution. This role involves managing essential data processes, ensuring accuracy and providing administrative support. Get ₹ 18,500 – ₹ 62,000 salary along with career growth opportunities in a collaborative environment. Key Responsibilities: Maintain data and ensure it is accessible for seamless operations.Verify information, spot data discrepancies and resolve promptly.Organize and manage both digital and physical records to optimize access.Assist in various administrative functions to support department efficiency.Generate and present reports to internal teams for informed decision-making.Handle all sensitive data with strict confidentiality.Job Requirements: The minimum qualification for this role is 12th Pass and 0 – 1 years of experience. The position requires strong organizational skills, attention to detail and the ability to handle multiple tasks.

Job DescriptionWe are looking for a Document Verification (Office) to join our team at Hirenza Talent Solution. The role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a ₹ 16,000 – ₹ 22,500 salary. Key Responsibilities: Maintain and organize physical and digital records for easy access and retrieval.Communicate with relevant teams to clarify data inconsistencies and improve processes.Verify data accuracy, correct errors, and identify irregularities promptly.Ensure data accuracy and accessibility to facilitate smooth operations.Generate reports and summaries to aid internal decision-making processes.Maintain confidentiality of sensitive information at all times.Job Requirements: The minimum qualification for this role is 10th Pass and candidate must be a fresher. Candidates must have strong attention to detail, a high level of accuracy, solid organizational skills, and the ability to manage multiple tasks efficiently.

Job highlightsFluent in Tamil and EnglishMake outbound calls, explain products, handle queries, generate leads, and maintain customer records Job description* Make outbound calls to existing and potential customers. * Explain products, offers, and services to customers. * Follow up with customers and maintain regular communication. * Handle customer queries and provide appropriate information. * Generate leads and support the sales team through calling. * Maintain call records and update customer information. * Build good relationships with customers and ensure professional communication. Languages : Tamil & English mandatory.Role: Operations – OtherIndustry Type: Gems & JewelleryDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduatePG: Any Postgraduate 

Job highlightsKnowledge of Chennai jewellery market with strong customer-handling and communication skillsVisit jewellery retailers and wholesalers regularly, maintain client relationships, generate sales leads, promote products, follow up on orders and feedback, coordinate with sales and office teams, and achieve sales targets Job description  Chennai matrum nearby areas-la jewellery retailers, wholesalers matrum potential clients-ai regular-aa visit seiya vendum.Existing matrum new customers-udan nalla relationship maintain seiya vendum.Pudhiya business leads identify panni sales opportunities generate seiya vendum.Jewellery products-ai promote panni, product details, pricing matrum offers-ai customers-kku explain seiya vendum.Clients-kitta regular follow-up panni orders matrum feedback collect seiya vendum.Sales matrum office team-udan coordinate panni customer requirements handle seiya vendum.Daily visit reports, customer details matrum sales updates maintain seiya vendum.Assigned sales matrum customer acquisition targets-ai achieve seiya vendum. Qualification & Skills: 12th Pass / Graduate preferred.Nalla communication matrum customer-handling skills irukka vendum.Extensive travelling-ku comfortable-aa irukka vendum.Smartphone matrum basic communication apps use panna therindhirukka vendum.Self-motivated, confident matrum target-oriented-aa irukka vendum.Chennai jewellery market pathi knowledge irundhaal advantage.Role: Operations – OtherIndustry Type: Gems & JewelleryDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: OperationsEducationUG: Graduation Not Required

Job highlights3–7 years in Key Account Management or Corporate Sales Operations with strong Excel/MIS and ERP skills, preferably in jewellery or B2B sectorsManage client relationships, oversee order lifecycle, coordinate cross-functional teams, create and analyze reports, and lead a team to ensure smooth operations Job description  Key Responsibilities Client & Business Management Be the primary point of contact for the assigned client/brand.Maintain regular communication with the clients sourcing, merchandising, operations, finance and other relevant teams.Actively follow up for new orders, repeat orders and upcoming requirements.Present and push new collections, designs and categories relevant to the client.Understand upcoming launches, seasonal requirements and stock requirements in advance.Build a strong relationship with the client and identify opportunities to grow the account.Order & Operations Management Take complete ownership of orders from receipt until final closure.Monitor order placement, production, QC/QA, hallmarking, packing, dispatch, ASN, GRN and accounting wherever applicable.Maintain daily inward/outward and product/order ageing.Ensure overdue or stuck orders are identified and escalated before they become a client issue.Coordinate internally with Production, Order, CRM, QC, Packing, Dispatch, ERP and Accounts.Data, MIS & Systems Candidate must be strongly data-driven and comfortable working with Excel, ERP and MIS.Should be able to create and maintain daily, weekly and monthly dashboards/reports.Should analyse data and highlight exceptions rather than simply prepare reports.Should understand ageing, TAT, OTIF/on-time delivery, pending orders, category performance, client issues and other operational KPIs.Should actively look for opportunities to automate repetitive work and reporting.Should use systems, dashboards and technology to reduce manual follow-ups and make the team’s daily work easier and smoother.Preference for candidates comfortable with advanced Excel/Google Sheets, Power BI or similar reporting/automation tools.Team Management Manage the team working under the respective corporate account.Allocate responsibilities and conduct daily reviews.Build systems so the team works through defined processes rather than constant manual follow-ups.Take responsibility for the team’s accuracy, productivity and timelines.Candidate Profile Ideally, we should look for candidates with 3–7 years of experience in Key Account Management, Corporate Sales Operations, Business Operations, Customer Operations or similar roles. Preference should be given to candidates who have previously worked with large corporates, organised jewellery retailers, manufacturing companies or B2B businesses. Prior jewellery experience would be an advantage, but I would also consider a very strong KAM/operations candidate from another organised industry if they are data-driven, process-oriented and capable of learning our products quickly. The person should have: Strong communication and client-handling skillsExcellent Excel/MIS capabilitiesERP/system understandingAnalytical and problem-solving abilityTeam-handling experienceProcess improvement/automation mindsetBasic commercial and accounting understandingAbility to understand products and manufacturing timelinesStrong follow-up and ownershipThe objective is to eventually have a KAM who can independently run the complete account so that client communication, business development, orders, reporting, team management and operations all run smoothly under one owner.   Role: After Sales Service & Repair – OtherIndustry Type: Gems & JewelleryDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: After Sales Service & RepairEducationUG: Any Graduate 

Job highlights Diploma in Electrical with PWD and 35 years experience, strong knowledge of PPMS and electrical supervision Plan and execute preventive maintenance, support machine installation and calibration, attend breakdowns, manage spare parts inventory, ensure safety compliance Job descriptionPreventive & Predictive Maintenance – Plan and execute regular preventive maintenance of jewellery production machines such as casting machines, rhodium plants, rolling mills, laser machines, chain machines, plating units, polishing machines, etc. Identify early signs of wear, malfunction, or breakdowns and take corrective actions.   Production Support – Support installation, testing, and calibration of new production machines, in coordination with Suppliers / vendors. Assist in setting up and maintaining CNC / laser / chain / press machines as per production requirements. Facilitate department shifting and setting up of new production lines / department with required machine installation.   Breakdown & Corrective Maintenance – Attend to machine breakdowns promptly to minimize production downtime. Diagnose and repair mechanical, electrical, and pneumatic issues to minimize downtime. Coordinate with external service engineers or vendors for specialized repairs. Maintain detailed logs of maintenance activities, breakdowns, and repairs in the maintenance register   Inventory & Spare Parts Management – Maintain inventory of critical spare parts, tools, and consumables. Prepare material requisitions for spare parts and coordinate with purchase or store departments.   Compliance & Safety – Ensure all machinery and electrical systems adhere to safety standards. Conduct regular safety checks and train operators on equipment handling. Maintain proper documentation of equipment history and calibration. Comply with ISO / factory audit Production maintenance and calibration documentation   Other Activities- Refinery Supervise to Dust Collection schedule from all Department and also collecting from common area by housekeeping people.   Requirements & Skills   Minimum Education Qualification – Diploma Electrical + PWD   Minimum Experience (in Years) – 35 Years   Certifications / Skills Required, if any – Strong knowledge of PPMS, Electrical Supervisor License (if applicable) & Experience in machine installation, calibration, and troubleshooting   Role: Production & Manufacturing – OtherIndustry Type: Gems & JewelleryDepartment: Production, Manufacturing & EngineeringEmployment Type: Full Time, PermanentRole Category: Production & Manufacturing – OtherEducationUG: B.Tech / B.E. in Electrical and Electronics Engineering (EEE), Electronics, Electrical, Applied Electronics And Instrumentation 

Job highlights12+ years CAD/CAM experience in jewellery industry, expert in Chituboax, B9 Creater, PowerMill, and 3D printing resin/wax setup, Diploma/B.E./B.Tech in Mechanical or related fieldLead CAM department, plan capacity, ensure on-time delivery, maintain quality and cost control, manage tooling and consumables, standardize processes, support NPD, and lead team development Job descriptionUrgent Hiring for CAM (Computer Aided Manufacturing) role with 12+ years of experience into CAD / CAM from Jewellery industry background only. Interested candidate male your updated resumes at tamanager1@royalchains.com   Role & Responsibility The Manager CAM owns the complete CAM function: converting approved CAD designs into accurate, machine-ready output (3D-printed resin/wax patterns) on time, at the right quality and at the lowest sustainable cost. The role is accountable for department-level delivery to production, machine capacity and utilisation, CAM-related quality, tooling and consumables cost, process standardisation and building a capable, multi-skilled team. 2. Key Responsibilities 2.1 Department Leadership & Capacity Planning Lead the CAM department and set daily, weekly and monthly output plans aligned to the PPC and order-delivery schedule.Plan machine and manpower capacity; flag capacity gaps early and propose shift, outsourcing or investment options.Allocate jobs across programmers and machines based on complexity, priority and skill; own the department’s job-priority board.Establish clear information flow with CAD, PPC and production so that every job has a committed date, status and owner at all times. 2.2 Delivery & Production Support Own on-time delivery of CAM output to casting and production; track WIP and ageing jobs daily.Define and enforce turnaround-time (TAT) standards by job category (standard, complex, urgent, sample).Handle escalations and critical / priority orders; resolve bottlenecks within defined response times.Conduct daily production review with the team and a weekly performance review with the Production Head. 2.3 Quality & Accuracy Own first-time-right performance and CAM-attributable rejection and rework.Establish design-for-manufacturability (DFM) checks at the CAD CAM handover to catch issues before programming.Ensure weight and dimensional conformance of models against design; work with QC and Casting on root-cause analysis (RCA) and CAPA.Build first-piece approval and in-process checks for new and complex designs. 2.4 Machine, Technology & Asset Management Maximise utilisation of CNC machines and 3D printers; monitor downtime, failed prints and machine-wise productivity.Drive preventive maintenance and calibration with the Maintenance team; minimise unplanned breakdowns.Evaluate and recommend new CAM software modules, machines, resins, cutters and automation; prepare cost-benefit justification for capex.Ensure licences, software updates and post-processors are current and controlled. 2.5 Tooling, Consumables & Cost Control Prepare and manage the department budget for tooling, resin, wax and consumables; track cost per unit of output.Standardise parameters, tool libraries and print settings to improve tool life and reduce wastage.Coordinate with Purchase on vendor evaluation, pricing and lead times for critical consumables. 2.6 Process Standardisation & New Product Development Create and maintain SOPs, standard machining strategies and template programs for recurring design families.Lead CAM input for NPD, samples and customer approvals; commit and deliver realistic timelines.Run a structured improvement programme (Kaizen, RCA, cycle-time studies) with measurable savings. 2.7 People Management Recruit, onboard, train and appraise team members; maintain a skill matrix and succession cover for every critical machine and software.Set individual KPIs for team members that cascade from the department scorecard in this JD.Build a culture of accountability, safety, discipline and continuous learning. 2.8 Documentation, MIS & Compliance Maintain a controlled program library with version control, revision history and traceability to design and order numbers.Publish monthly department MIS: output, OTD, TAT, FTR, rejection, utilisation, cost and wastage.Ensure compliance with company SOPs, EHS norms, machine safety, and internal and external audit requirements; close audit findings within timelines. 3. Decision Authority Job allocation, sequencing and priority within the CAM department (in line with PPC commitments).Machining strategy, parameters, tool selection and program release approval.Recommend hiring, training, performance ratings and incentive payouts for team members.Recommend purchase of tooling and consumables within approved budget; recommend capex for approval. 4. Required Skills & Competencies Technical Expert-level CAM programming & Strong working knowledge for jewellery: Chituboax, B9 Creater, OneSlicer, Wax Jet printer, Materialise Magics, 3D Sprint 2025, PowerMill, Mastercam, WorkNC, RhinoCAM or equivalent.Strong working knowledge of 3D printing (resin/wax) set-up, orientation, supports and print-failure analysis.Understanding of the full jewellery process chain: CAD, CAM, casting, stone setting, finishing, polishing, and how CAM decisions affect metal weight and downstream yield.Tooling, cutting parameters, tolerances, surface finish and precious-metal machining.Managerial Capacity planning, scheduling and production control; comfort with ERP / MES data and Excel-based MIS.Problem solving using RCA, 5-Why, Pareto and CAPA.Team leadership, coaching, conflict resolution and cross-functional coordination.Cost awareness, budgeting and data-driven decision making. 5. Educational Qualification Diploma / B.E. / B.Tech in Mechanical, Production or Manufacturing Engineering, or a related discipline.Certification in CAD/CAM/CNC programming preferred; Lean / Six Sigma exposure an advantage. 6. Preferred Background Gold / precious-metal jewellery manufacturing (strongly preferred), CNC jewellery manufacturing, precision engineering, tool & die, or high-precision CNC machining, with demonstrated team leadership.   Role: Production & Manufacturing – OtherIndustry Type: Gems & JewelleryDepartment: Production, Manufacturing & EngineeringEmployment Type: Full Time, PermanentRole Category: Production & Manufacturing – OtherEducationUG: Diploma in Mechanical Engineering, B.Tech / B.E. in Mechanical Engineering