Jobs

Position Description

Position Title

Customer Service Officer

Function

Educational Qualification: Graduation/ Post Graduation in Management (preferably)

Experience: At least 4-5 years of experience in Export Logistics Management

Replenishment

Stakeholders (Internal)

Demand Planning
Regional Customer service & Logistics Manager
Planning Team
Transportation Team
Legal team
Regional Customer Service Teams
Sales Team etc.

Stakeholders (External) C&F, Transporters, Vendors

Job Responsibilities/skills

Core responsibilities:

CFA Management – Stock Management & Accuracy, Depot hygiene & safety, Depot team capability assessment & gap corrections
Transportation Management – Ensure timely truck placement, timely order execution, Freight Negotiation
Customer Service – Ensure satisfaction of Direct Customers (GT/MT/eCOM/Others) through timely interventions
Daily monitoring of key metrics – preparing reports, analysis and actions
Regular depots visits and monitoring adherence vs SOP’s
Vendor Management – Facilitate timely resolution of vendor issues/concerns
Must have skills: SAP, Excel, Good communication, negotiation & problem solving skills.
Desired skills: Presentations, Data Analytics, TMS/WMS and other tech tools in Logistics & Warehousing