Jobs

CUSTOMER SUCCESS MANAGER – NIGERIA

Mumbai | Customer Success Team | Full-time

Do you love to own customer’s KPIs?

Are you an evangelist who would like to help the marquee International enterprise brands?

Then this is the role for you!

The Impact you will create:

Customer Relationship Management: Build and maintain strong relationships with key stakeholders, ensuring a seamless customer experience
Customer Onboarding & Adoption: Drive smooth onboarding processes and ensure customers derive maximum value from our solutions
Retention & Growth: Proactively identify upsell and cross-sell opportunities to expand Netcore’s footprint within customer accounts
Business Value Ownership: Collaborate with customers to define success metrics and ensure business impact
Strategic Account Planning: Develop and execute account success plans tailored to customer goals
Problem Solving & Escalation Management: Address customer challenges and ensure timely resolution
Collaboration: Work closely with Sales, Product, and Marketing teams to enhance customer experiences and feedback loops.

What we look for?

3-6 years experience in a Customer Success/Digital Marketing role.
Transformational talent who shows leading attributes of Problem solving, Efficiency, Passion and Self direction.
Must have handled clients in Africa / Nigeria.
Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries.
Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors – E-com, BFSI, Classifieds, Travel, Retail etc.
Detail-oriented and analytical mindset.
Measuring and analyzing performance of the accounts for challenges and opportunities to improve overall client experience.
Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.

Why Netcore?

Being first is in our nature. Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.

Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.

Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization.

What’s in it for you?

Immense growth, continuous learning and consult the top-notch international brands
Work with some of the most innovative brains
Opportunity to explore your entrepreneurial mindset.
Open culture where your creative bug gets activated.

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!