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Customer Support Specialist

Dashboard

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Full-Time

Negotiable

Customer Service Representative

04/11/2025

Closes: 06/11/2025

Mumbai, Maharashtra, India

Views: 25

Tesla

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Job Info

No of Jobs: 1

Posted: 04/11/2025

Apply Before: 06/11/2025

Gender: Any Gender

Age in Years: Any Age

Language:

Working Days: 6 days Working

Shift Timings: Day Shift/General Shift

Experience: 0-2 Years

Benefits:

Pay Type: Fixed

Joining Fee Req. from Candidate: No

Work Location: Work From Office

Qualifications: Class 12 Pass

Industry: Others

Address For Walk-in- Interview: Mumbai Maharashtra

Description

• Full job description
  What to Expect The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns. The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in India.
• What You’ll DoDeliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment
  Educate our owners so they have optimal confidence in the operation of their vehicle
  Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
  Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
  Accurately record issues and data into CRM/ Vehicle Support Systems
• What You’ll Bring Min. 2 years Technical Support/ call center experience in automotive industry is preferable
  Flexible, proactive, attention to details, eager to contribute with strong common sense
  Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
  Accept shifts working pattern to accommodate customer’s needs
  Establish and maintain positive, respect, cooperative working relationships
  Willingness to learn new and innovative automotive technologies
  Understanding of basic automotive techniques would be an added advantage
  Familiar with Customer Management Systems-Outlook, and MS Office Suite
• Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
• Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
   

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