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Job Description: Telecalling Assistant Manager

Location: AV Global Overseas, 425/4, Platinum Techno Park, Plot No. 17 & 18, Sector 30, Vashi, Navi Mumbai, Maharashtra 400703

Employment Type: Full-Time

Experience Required: 2+ years in telecalling or telesales with team handling experience

Industry: Overseas Education / Consulting / Services

Job Summary:

AV Global Overseas is hiring a dynamic and result-oriented Telecalling Assistant Manager for our Navi Mumbai office. This role involves managing a small telecalling team, handling end-to-end lead management, and driving admissions through effective calling and follow-ups. The ideal candidate must have strong leadership qualities, excellent communication skills, and a proven track record of conversions.

Key Responsibilities:

· Lead and manage a small team of telecallers

· Ensure timely and effective follow-up with leads

· Train, guide, and monitor team performance to meet daily and monthly targets

· Handle inbound and outbound calls to convert inquiries into leads and admissions

· Coordinate closely with counselors to streamline student onboarding

· Monitor CRM and maintain accurate lead records

· Analyze calling performance and optimize scripts and strategies

· Attend escalation or high-value leads and ensure closure

· Prepare and present performance reports

Required Skills & Qualifications:

· Bachelor’s degree in any field

· Minimum 2 years of experience in telecalling/telesales with team leadership

· Fluent in English, Hindi, and Marathi

· Strong communication and negotiation skills

· Hands-on experience with CRM and MS Office tools

· Goal-driven and customer-focused mindset

What We Offer:

· Competitive salary with attractive incentives

· Positive and growth-oriented work environment

· Opportunity to work with a reputed brand in the study abroad domain

· Convenient office location in Navi Mumbai (Vashi)

To Apply:

Send your resume to avglobaloverseas@gmail.com and hr@avglobaloverseas.com

Subject: Application for Telecalling Assistant Manager – Navi Mumbai

Job Type: Full-time

Pay: ₹20,000.00 – ₹25,000.00 per month

Schedule:

Day shift
Language:

Hindi (Preferred)
English (Preferred)