Jobs

Job highlights
Experience in jewellery manufacturing and proficiency in MS Excel and ERP/CRM
Manage B2B client communication, coordinate with multiple teams, process and track orders, and maintain MIS reports

Job description
Handle B2B client communication and relationship management.
Coordinate with Sales, Production, QC, Packing & Dispatch teams.
Process and track customer orders from booking to dispatch.
Follow up with clients regarding order status, delivery and pending requirements.
Handle customer queries and resolve issues through internal coordination.
Maintain customer records, order details and MIS reports in Excel/ERP.

Required Skills:

Good communication and client coordination skills.
Strong follow-up and organizational abilities.
Good knowledge of MS Excel; ERP/CRM knowledge preferred.
Jewellery manufacturing experience will be an advantage.
Smart, presentable and detail oriented.
Role: Operations – Other
Industry Type: Gems & Jewellery
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
PG: Any Postgraduate