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2+ years experience in CRM and payment collection with knowledge of tally and ledgers
Manage customer accounts, follow up on payments, reconcile accounts, coordinate with teams, and update CRM/ERP systems

Job description
 

Job Responsibilities:

* Manage customer accounts and maintain strong client relationships.

* Follow up with customers for outstanding payments through calls, emails, and WhatsApp.

* Ensure timely collection of payments and maintain accurate payment records.

* Coordinate with the Sales, Accounts, and Dispatch teams to resolve payment-related queries.

* Reconcile customer accounts and monitor outstanding receivables.

* Prepare daily, weekly, and monthly payment collection reports.

* Handle customer queries professionally and provide prompt resolutions.

* Update CRM/ERP systems with customer interactions and payment status.

Required Skills:

* Minimum 2 years of experience in CRM, Customer Relationship Management, or Payment Collection.

* Excellent communication, negotiation, and follow-up skills.

* Basic Accounting Knowledge of tally and ledgers.

* Strong customer-handling and relationship management abilities.

* Proficiency in MS Excel and ERP/CRM software.

* Good organizational skills with attention to detail.

Role: Customer Success, Service & Operations – Other
Industry Type: Gems & Jewellery
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Graduation Not Required