Brief roles and responsibilities are as below :- Monitor all allotted branches links with due diligence and take follow-up with their backend team for immediate restoration of all such downlinks as per the SLA uptime. Contact branches end users to understand the problem while identifying fault. Allocate the down-call to all concerned Zonal engineers for immediate action. Responsible for all technical issues concerning the network. Point of contact for all technical queries and fault resolution. Shall have the primary responsibility of ensuring a smooth network functioning without congestion, and downtime. To provide all kind of SLA reports to the designated Bank team as per the schedule and as and when asked by Bank officials. Coordinate with concerned ZO/branch for smooth new link commissioning Coordinate with bank NSI for restoration of existing links and configuration of new links on Router. Maintain database of network provided by concerned bidder.