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Experience in retail store operations with expertise in inventory and stock management

Assist store manager in daily operations, ensure customer satisfaction, manage inventory, supervise staff, and maintain store standards

Job description
Goal: To assist store manager in delivering 100% guest satisfaction along with building sales and optimizing profit.

Job Description:

Retail Operation

Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship.
Gather customer feedback and inform to the relevant authorities to improve customer service.
Reporting and fixing all the maintenance issues that impact the customer experience.
Assist the store manager with the timely submission of all reports.
Accountable for Inventory handling and minimizing the stock variance.
Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard.
Meeting the targets as set by the company by adhering to the company’s rules and regulations.
Maintain security controls- cash, keys, alarms, and stock.
Adhering to the visual merchandising protocols set by the company

Team Management

Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations.
Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover.
Creating growth path for deserving, identified and eligible employees.

Role: Department / Floor Manager
Industry Type: Beverage (Brewery / Distillery)
Department: Merchandising, Retail & eCommerce
Employment Type: Full Time, Permanent
Role Category: Retail Store Operations
Education
UG: Any Graduate, BHM /BHMCT in Hotel Management, Bachelor of Vocational Studies in Retail Management, B.B.A. / B.M.S. in Retail Management, Hospitality and Tourism Management, B.A – Bachelor of Arts in Hotel Management, B.Sc in Hospitality and Hotel Management
Doctorate: Ph.D/Doctorate in Hotel Management, MPHIL in Hotel Management