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CRM & Telephony Implementation ExpertCompany: SolarSquare EnergyLocation: Pune / MumbaiExperience: 6–10 YearsWork Mode: Full-time | On-siteJob Type: Full-time About SolarSquare SolarSquare is building the technology backbone of its sales engine and is looking for a hands-on CRM & Telephony Implementation Expert to own and scale its CRM + telephony ecosystem. The immediate mandate is to integrate Ozonetel with SolarSquare’s in-house CRM and build a scalable system that can support high-volume sales operations. Key Responsibilities Own the end-to-end architecture and implementation of the CRM + telephony stack.Integrate Ozonetel with the in-house CRM using REST APIs, webhooks and middleware.Ensure call logs, recordings, dispositions and agent activity are captured accurately in the CRM.Configure and manage CTI, IVR, call routing, queues, campaigns, agent mapping and call journeys.Build automation for lead allocation, dialling, follow-ups, retries and meeting scheduling.Design monitoring, reconciliation, retry mechanisms and error handling for system reliability.Manage telephony and technology vendors including evaluation, commercials, contracts, SLAs, escalations and renewals.Work closely with Engineering, Product and Sales teams to deliver and scale solutions.Troubleshoot issues across API, data, application and platform layers.Required Skills & Experience 6–10 years of hands-on experience across CRM, telephony and systems integration.At least 2 end-to-end CRM + telephony implementations personally delivered from architecture to production.Strong knowledge of CTI, IVR, call routing and complete call lifecycle.Hands-on experience with: REST APIsWebhooksJSONAuthenticationMiddlewareExperience integrating telephony with custom-built CRM platforms.Working knowledge of SQL and system architecture.Strong debugging and problem-solving skills.Experience in vendor management, commercial negotiation and stakeholder management.Ability to independently own technical problems and drive solutions end to end.Preferred Skills Experience with one or more of: Ozonetel | Exotel | Twilio | Ameyo | Knowlarity | Similar Cloud Telephony / Contact Centre Platforms Ideal Candidate We are looking for someone with a strong builder mindset, technical depth, commercial understanding and high ownership. The ideal candidate should be comfortable moving between: Business Requirement → Solution Architecture → API Integration → Telephony Configuration → Testing → Production → Monitoring → Vendor Management What You Will Build SolarSquare operates across 20+ cities and continues to scale. You will help build a CRM + telephony ecosystem that is reliable at today’s scale and capable of supporting significantly higher volumes in the future. Application Candidates are requested to share: Updated CVCurrent locationCurrent CTCExpected CTCNotice periodA short note on 2 CRM + telephony implementations personally delivered by youApply: pratiksha.j@solarsquare.in 

Interested candidate can directly share there CV on this mail id-tanya.khare@solarsquare.in Scope Of Work / Responsibilities-Handle inbound leads, qualify them based on company criteria, and schedule meetings with solar consultants.Build rapport with potential customers and address initial queries about solar solutions.Update and maintain accurate lead records in the CRM system.Follow up on unresponsive leads to maximize conversions.Contribute ideas to improve lead engagement and conversion processes. Expectations-1–2 years of experience in tele calling or inside sales (freshers with excellent communication skills may also apply).Strong verbal communication skills in English and local languages.Proficiency in using CRM tools and basic knowledge of sales funnels.Energetic, results-oriented, and eager to learn.The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.The candidate should be able to resolve conflicts with the customerProficiency in MS Office 

About SolarSquare Energy:At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand – designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission. Know us a bit better through these links: Techcrunch SolarSquare articleElevation – Podcast with SolarSquare FoundersStartup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in RevenuesThe Climate Conversations ft Solar SquareElevation Capital – SolarSquareRole Overview As an Inside Sales Executive, you will be at the forefront of customer engagement, handling inbound leads, qualifying them, and scheduling meetings with the field sales team. This role is ideal for individuals who are results-driven, customer-focused, and eager to grow in a high-energy environment.Key Responsibilities Handle inbound leads, qualify them based on company criteria, and schedule meetings with solar consultants.Build rapport with potential customers and address initial queries about solar solutions.Update and maintain accurate lead records in the CRM system.Follow up on unresponsive leads to maximize conversions.Contribute ideas to improve lead engagement and conversion processes.Qualifications & Skills Must-Have: 1 – 2 years of experience in telecalling or inside sales (freshers with excellent communication skills may also apply).Strong verbal communication skills in English and local languages.Proficiency in using CRM tools and basic knowledge of sales funnels.Energetic, results-oriented, and eager to learn.   Good-to-Have: Experience in a fast-paced startup or early-stage growth environment.Prior exposure to green energy, real estate, or capital goods industries.Ability to use CRM tools, Excel, and dashboards to drive decisions. 

bout SolarSquare Energy Pvt Ltd – SolarSquare is one of India’s top 10 Rooftop solar companies enabling homes & housing societies across India to go solar. We are a team of hustlers and mission-driven individuals looking to decarbonize India one roof at a time. – Company Website – http://www.solarsquare.in Job Role Lead Relationship Management Function Customer Relationship Management and Service Business Vertical Residential Reports To Head Customer Success Job Type Individual Contributor Base Location Pune – Maharashtra Eligibility Criteria Education Min: Graduate (Any Graduate) Relevant Professional Experience Min: 0 year Max: 2 Year Scope Of Work / Responsibilities  Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.  Generating leads from multiple platforms.  Enter and update customer information in the database  Take and process orders in an accurate manner  Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.  Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications  Analyzing customer feedback on products and services offered  Documenting processes and logging technical issues, as well as customer compliments and complaints. Expectations  The candidate should have excellent communication skills both written and verbal  The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.  The candidate should be able to resolve conflicts with the customer  The candidate should be a team player  Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels  Proficiency in MS Office