Jobs

Job Description
Location: Pisoli, Pune

Department: Customer Service / Operations

Experience: 1–3 Years

Employment Type: Full-Time

Job Role

We are looking for a Customer Service Executive who will be responsible for monitoring delayed shipments, coordinating with courier partners, and supporting the calling team with live shipment updates.

Key Responsibilities

• Monitor delayed, stuck and undelivered orders.

• Coordinate and escalate issues with courier partners such as Delhivery, Blue Dart, DTDC, etc.

• Follow up on NDRs, delivery delays, re-attempts and RTOs.

• Provide the calling team with real-time shipment status and expected delivery updates.

• Ensure escalated shipments are followed up until resolution.

• Coordinate with Warehouse and Operations teams for shipment-related issues.

• Maintain basic MIS/reporting for delayed shipments and pending escalations.

Requirements

• 1–3 years of experience in customer service, e-commerce or logistics operations.

• Good communication and follow-up skills.

• Basic knowledge of Excel/Google Sheets.

• Ability to coordinate with multiple courier partners.

• Strong ownership and problem-solving attitude.

• Comfortable working in a fast-paced environment.

Location: Naturaltein India, Pisoli, Pune