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Job DescriptionLocation: Pisoli, Pune Department: Customer Service / Operations Experience: 1–3 Years Employment Type: Full-Time Job Role We are looking for a Customer Service Executive who will be responsible for monitoring delayed shipments, coordinating with courier partners, and supporting the calling team with live shipment updates. Key Responsibilities • Monitor delayed, stuck and undelivered orders. • Coordinate and escalate issues with courier partners such as Delhivery, Blue Dart, DTDC, etc. • Follow up on NDRs, delivery delays, re-attempts and RTOs. • Provide the calling team with real-time shipment status and expected delivery updates. • Ensure escalated shipments are followed up until resolution. • Coordinate with Warehouse and Operations teams for shipment-related issues. • Maintain basic MIS/reporting for delayed shipments and pending escalations. Requirements • 1–3 years of experience in customer service, e-commerce or logistics operations. • Good communication and follow-up skills. • Basic knowledge of Excel/Google Sheets. • Ability to coordinate with multiple courier partners. • Strong ownership and problem-solving attitude. • Comfortable working in a fast-paced environment. Location: Naturaltein India, Pisoli, Pune