Jobs

Job highlightsFluent in Tamil and EnglishMake outbound calls, explain products, handle queries, generate leads, and maintain customer records Job description* Make outbound calls to existing and potential customers. * Explain products, offers, and services to customers. * Follow up with customers and maintain regular communication. * Handle customer queries and provide appropriate information. * Generate leads and support the sales team through calling. * Maintain call records and update customer information. * Build good relationships with customers and ensure professional communication. Languages : Tamil & English mandatory.Role: Operations – OtherIndustry Type: Gems & JewelleryDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduatePG: Any Postgraduate 

Job highlightsKnowledge of Chennai jewellery market with strong customer-handling and communication skillsVisit jewellery retailers and wholesalers regularly, maintain client relationships, generate sales leads, promote products, follow up on orders and feedback, coordinate with sales and office teams, and achieve sales targets Job description  Chennai matrum nearby areas-la jewellery retailers, wholesalers matrum potential clients-ai regular-aa visit seiya vendum.Existing matrum new customers-udan nalla relationship maintain seiya vendum.Pudhiya business leads identify panni sales opportunities generate seiya vendum.Jewellery products-ai promote panni, product details, pricing matrum offers-ai customers-kku explain seiya vendum.Clients-kitta regular follow-up panni orders matrum feedback collect seiya vendum.Sales matrum office team-udan coordinate panni customer requirements handle seiya vendum.Daily visit reports, customer details matrum sales updates maintain seiya vendum.Assigned sales matrum customer acquisition targets-ai achieve seiya vendum. Qualification & Skills: 12th Pass / Graduate preferred.Nalla communication matrum customer-handling skills irukka vendum.Extensive travelling-ku comfortable-aa irukka vendum.Smartphone matrum basic communication apps use panna therindhirukka vendum.Self-motivated, confident matrum target-oriented-aa irukka vendum.Chennai jewellery market pathi knowledge irundhaal advantage.Role: Operations – OtherIndustry Type: Gems & JewelleryDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: OperationsEducationUG: Graduation Not Required

Job highlights3–7 years in Key Account Management or Corporate Sales Operations with strong Excel/MIS and ERP skills, preferably in jewellery or B2B sectorsManage client relationships, oversee order lifecycle, coordinate cross-functional teams, create and analyze reports, and lead a team to ensure smooth operations Job description  Key Responsibilities Client & Business Management Be the primary point of contact for the assigned client/brand.Maintain regular communication with the clients sourcing, merchandising, operations, finance and other relevant teams.Actively follow up for new orders, repeat orders and upcoming requirements.Present and push new collections, designs and categories relevant to the client.Understand upcoming launches, seasonal requirements and stock requirements in advance.Build a strong relationship with the client and identify opportunities to grow the account.Order & Operations Management Take complete ownership of orders from receipt until final closure.Monitor order placement, production, QC/QA, hallmarking, packing, dispatch, ASN, GRN and accounting wherever applicable.Maintain daily inward/outward and product/order ageing.Ensure overdue or stuck orders are identified and escalated before they become a client issue.Coordinate internally with Production, Order, CRM, QC, Packing, Dispatch, ERP and Accounts.Data, MIS & Systems Candidate must be strongly data-driven and comfortable working with Excel, ERP and MIS.Should be able to create and maintain daily, weekly and monthly dashboards/reports.Should analyse data and highlight exceptions rather than simply prepare reports.Should understand ageing, TAT, OTIF/on-time delivery, pending orders, category performance, client issues and other operational KPIs.Should actively look for opportunities to automate repetitive work and reporting.Should use systems, dashboards and technology to reduce manual follow-ups and make the team’s daily work easier and smoother.Preference for candidates comfortable with advanced Excel/Google Sheets, Power BI or similar reporting/automation tools.Team Management Manage the team working under the respective corporate account.Allocate responsibilities and conduct daily reviews.Build systems so the team works through defined processes rather than constant manual follow-ups.Take responsibility for the team’s accuracy, productivity and timelines.Candidate Profile Ideally, we should look for candidates with 3–7 years of experience in Key Account Management, Corporate Sales Operations, Business Operations, Customer Operations or similar roles. Preference should be given to candidates who have previously worked with large corporates, organised jewellery retailers, manufacturing companies or B2B businesses. Prior jewellery experience would be an advantage, but I would also consider a very strong KAM/operations candidate from another organised industry if they are data-driven, process-oriented and capable of learning our products quickly. The person should have: Strong communication and client-handling skillsExcellent Excel/MIS capabilitiesERP/system understandingAnalytical and problem-solving abilityTeam-handling experienceProcess improvement/automation mindsetBasic commercial and accounting understandingAbility to understand products and manufacturing timelinesStrong follow-up and ownershipThe objective is to eventually have a KAM who can independently run the complete account so that client communication, business development, orders, reporting, team management and operations all run smoothly under one owner.   Role: After Sales Service & Repair – OtherIndustry Type: Gems & JewelleryDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: After Sales Service & RepairEducationUG: Any Graduate 

Job highlights Diploma in Electrical with PWD and 35 years experience, strong knowledge of PPMS and electrical supervision Plan and execute preventive maintenance, support machine installation and calibration, attend breakdowns, manage spare parts inventory, ensure safety compliance Job descriptionPreventive & Predictive Maintenance – Plan and execute regular preventive maintenance of jewellery production machines such as casting machines, rhodium plants, rolling mills, laser machines, chain machines, plating units, polishing machines, etc. Identify early signs of wear, malfunction, or breakdowns and take corrective actions.   Production Support – Support installation, testing, and calibration of new production machines, in coordination with Suppliers / vendors. Assist in setting up and maintaining CNC / laser / chain / press machines as per production requirements. Facilitate department shifting and setting up of new production lines / department with required machine installation.   Breakdown & Corrective Maintenance – Attend to machine breakdowns promptly to minimize production downtime. Diagnose and repair mechanical, electrical, and pneumatic issues to minimize downtime. Coordinate with external service engineers or vendors for specialized repairs. Maintain detailed logs of maintenance activities, breakdowns, and repairs in the maintenance register   Inventory & Spare Parts Management – Maintain inventory of critical spare parts, tools, and consumables. Prepare material requisitions for spare parts and coordinate with purchase or store departments.   Compliance & Safety – Ensure all machinery and electrical systems adhere to safety standards. Conduct regular safety checks and train operators on equipment handling. Maintain proper documentation of equipment history and calibration. Comply with ISO / factory audit Production maintenance and calibration documentation   Other Activities- Refinery Supervise to Dust Collection schedule from all Department and also collecting from common area by housekeeping people.   Requirements & Skills   Minimum Education Qualification – Diploma Electrical + PWD   Minimum Experience (in Years) – 35 Years   Certifications / Skills Required, if any – Strong knowledge of PPMS, Electrical Supervisor License (if applicable) & Experience in machine installation, calibration, and troubleshooting   Role: Production & Manufacturing – OtherIndustry Type: Gems & JewelleryDepartment: Production, Manufacturing & EngineeringEmployment Type: Full Time, PermanentRole Category: Production & Manufacturing – OtherEducationUG: B.Tech / B.E. in Electrical and Electronics Engineering (EEE), Electronics, Electrical, Applied Electronics And Instrumentation 

Job highlights12+ years CAD/CAM experience in jewellery industry, expert in Chituboax, B9 Creater, PowerMill, and 3D printing resin/wax setup, Diploma/B.E./B.Tech in Mechanical or related fieldLead CAM department, plan capacity, ensure on-time delivery, maintain quality and cost control, manage tooling and consumables, standardize processes, support NPD, and lead team development Job descriptionUrgent Hiring for CAM (Computer Aided Manufacturing) role with 12+ years of experience into CAD / CAM from Jewellery industry background only. Interested candidate male your updated resumes at tamanager1@royalchains.com   Role & Responsibility The Manager CAM owns the complete CAM function: converting approved CAD designs into accurate, machine-ready output (3D-printed resin/wax patterns) on time, at the right quality and at the lowest sustainable cost. The role is accountable for department-level delivery to production, machine capacity and utilisation, CAM-related quality, tooling and consumables cost, process standardisation and building a capable, multi-skilled team. 2. Key Responsibilities 2.1 Department Leadership & Capacity Planning Lead the CAM department and set daily, weekly and monthly output plans aligned to the PPC and order-delivery schedule.Plan machine and manpower capacity; flag capacity gaps early and propose shift, outsourcing or investment options.Allocate jobs across programmers and machines based on complexity, priority and skill; own the department’s job-priority board.Establish clear information flow with CAD, PPC and production so that every job has a committed date, status and owner at all times. 2.2 Delivery & Production Support Own on-time delivery of CAM output to casting and production; track WIP and ageing jobs daily.Define and enforce turnaround-time (TAT) standards by job category (standard, complex, urgent, sample).Handle escalations and critical / priority orders; resolve bottlenecks within defined response times.Conduct daily production review with the team and a weekly performance review with the Production Head. 2.3 Quality & Accuracy Own first-time-right performance and CAM-attributable rejection and rework.Establish design-for-manufacturability (DFM) checks at the CAD CAM handover to catch issues before programming.Ensure weight and dimensional conformance of models against design; work with QC and Casting on root-cause analysis (RCA) and CAPA.Build first-piece approval and in-process checks for new and complex designs. 2.4 Machine, Technology & Asset Management Maximise utilisation of CNC machines and 3D printers; monitor downtime, failed prints and machine-wise productivity.Drive preventive maintenance and calibration with the Maintenance team; minimise unplanned breakdowns.Evaluate and recommend new CAM software modules, machines, resins, cutters and automation; prepare cost-benefit justification for capex.Ensure licences, software updates and post-processors are current and controlled. 2.5 Tooling, Consumables & Cost Control Prepare and manage the department budget for tooling, resin, wax and consumables; track cost per unit of output.Standardise parameters, tool libraries and print settings to improve tool life and reduce wastage.Coordinate with Purchase on vendor evaluation, pricing and lead times for critical consumables. 2.6 Process Standardisation & New Product Development Create and maintain SOPs, standard machining strategies and template programs for recurring design families.Lead CAM input for NPD, samples and customer approvals; commit and deliver realistic timelines.Run a structured improvement programme (Kaizen, RCA, cycle-time studies) with measurable savings. 2.7 People Management Recruit, onboard, train and appraise team members; maintain a skill matrix and succession cover for every critical machine and software.Set individual KPIs for team members that cascade from the department scorecard in this JD.Build a culture of accountability, safety, discipline and continuous learning. 2.8 Documentation, MIS & Compliance Maintain a controlled program library with version control, revision history and traceability to design and order numbers.Publish monthly department MIS: output, OTD, TAT, FTR, rejection, utilisation, cost and wastage.Ensure compliance with company SOPs, EHS norms, machine safety, and internal and external audit requirements; close audit findings within timelines. 3. Decision Authority Job allocation, sequencing and priority within the CAM department (in line with PPC commitments).Machining strategy, parameters, tool selection and program release approval.Recommend hiring, training, performance ratings and incentive payouts for team members.Recommend purchase of tooling and consumables within approved budget; recommend capex for approval. 4. Required Skills & Competencies Technical Expert-level CAM programming & Strong working knowledge for jewellery: Chituboax, B9 Creater, OneSlicer, Wax Jet printer, Materialise Magics, 3D Sprint 2025, PowerMill, Mastercam, WorkNC, RhinoCAM or equivalent.Strong working knowledge of 3D printing (resin/wax) set-up, orientation, supports and print-failure analysis.Understanding of the full jewellery process chain: CAD, CAM, casting, stone setting, finishing, polishing, and how CAM decisions affect metal weight and downstream yield.Tooling, cutting parameters, tolerances, surface finish and precious-metal machining.Managerial Capacity planning, scheduling and production control; comfort with ERP / MES data and Excel-based MIS.Problem solving using RCA, 5-Why, Pareto and CAPA.Team leadership, coaching, conflict resolution and cross-functional coordination.Cost awareness, budgeting and data-driven decision making. 5. Educational Qualification Diploma / B.E. / B.Tech in Mechanical, Production or Manufacturing Engineering, or a related discipline.Certification in CAD/CAM/CNC programming preferred; Lean / Six Sigma exposure an advantage. 6. Preferred Background Gold / precious-metal jewellery manufacturing (strongly preferred), CNC jewellery manufacturing, precision engineering, tool & die, or high-precision CNC machining, with demonstrated team leadership.   Role: Production & Manufacturing – OtherIndustry Type: Gems & JewelleryDepartment: Production, Manufacturing & EngineeringEmployment Type: Full Time, PermanentRole Category: Production & Manufacturing – OtherEducationUG: Diploma in Mechanical Engineering, B.Tech / B.E. in Mechanical Engineering 

Job highlightsExperience in HR operations with expertise in onboarding, payroll coordination, statutory compliance, and HRMS record maintenanceDesign and execute onboarding programs, manage payroll and statutory benefits, maintain employee records, handle employee relations and engagement, and manage insurance policies Job descriptionUrgently hiring for HR Operations (Male candidate) who can join us immediately. Location – Mahape. Interested candidate mail your updated cv at tamanager1@royalchains.com Roles & Responsibility   Onboarding & Lifecycle Management Design and execute onboarding programs for new hires, ensuring a smooth transition. Oversee employee documentation, probation reviews, and exit formalities.   Payroll & Statutory Benefits Coordinate with the finance/payroll team to provide accurate monthly attendance, leave data, and salary components. Assist in managing statutory compliance (PF, ESIC, Gratuity, Professional Tax where applicable).   Data & Records Maintenance Maintain confidential, up-to-date physical and digital employee records within the HRMS. Generate periodic HR reports for management review.   Employee Relations & Engagement Serve as a primary point of contact for employee queries, grievances, and disputes. Plan and execute employee engagement initiatives to maintain high morale and retention.   Handling Insurance (Health/WC/Other Policies) Provide access to policy documents, coverage interpretations, and premium payment/renewal procedures; provide documentation for policy addition/deletion and other policy-related inquiries.     Role: HR GeneralistIndustry Type: Gems & JewelleryDepartment: Human ResourcesEmployment Type: Full Time, PermanentRole Category: HR OperationsEducationUG: Any Graduate 

Job highlightsExperience in company secretarial functions with knowledge of Companies Act and SEBI regulationsManage secretarial and corporate compliance, prepare meeting documents, coordinate statutory filings and liaise with auditors and legal consultants Job highlightsExperience in company secretarial functions with knowledge of Companies Act and SEBI regulationsManage secretarial and corporate compliance, prepare meeting documents, coordinate statutory filings and liaise with auditors and legal consultants Job description* Manage day-to-day secretarial and corporate compliance activities. * Ensure timely ROC/MCA filings, statutory returns and maintenance of statutory registers. * Prepare Board/Committee meeting notices, agendas, minutes and resolutions. * Coordinate and maintain records for Board Meetings, AGM/EGM and other statutory meetings. * Ensure compliance with Companies Act, SEBI regulations and Secretarial Standards, wherever applicable. * Maintain corporate, legal and regulatory documentation and compliance trackers. * Coordinate with auditors, legal consultants, merchant bankers and other external stakeholders. * Assist in IPO/Pre-IPO related documentation, due diligence and regulatory compliances. * Monitor regulatory updates and ensure timely implementation of applicable changes. * Support corporate governance, shareholder-related matters and other secretarial activities. * Handle additional compliance and corporate assignments as required.   Role: Finance & Accounting – OtherIndustry Type: Gems & JewelleryDepartment: Finance & AccountingEmployment Type: Full Time, PermanentRole Category: Finance & Accounting – OtherEducationUG: Any GraduatePG: Any Postgraduate 

Job highlightsExperience in gold chain or jewellery sales with strong client-handling and outbound calling skillsHandle counter sales, generate and follow up on leads, explain product features, achieve sales targets, and coordinate order processing Job description  Handle counter sales and assist customers in selecting jewellery products.Proactively call existing and potential clients to generate sales and follow up on enquiries.Build and maintain strong customer relationships through regular communication.Explain product features, pricing, and offers to customers confidently.Achieve monthly sales targets and contribute to business growth.Coordinate with internal teams for order processing and customer requirements.Maintain customer records and follow-up details. Requirements: Experience in Gold Chain or Jewellery sales is mandatory.Excellent communication, convincing, and client-handling skills.Confident in making outbound sales calls and converting leads into customers.Strong interpersonal skills with a customer-focused approach.Basic computer knowledge and billing software experience will be an added advantage.   Role: Sales Support & Operations – OtherIndustry Type: Gems & JewelleryDepartment: Sales & Business DevelopmentEmployment Type: Full Time, PermanentRole Category: Sales Support & OperationsEducation: 12th Pass

Job highlightsExperience in jewellery manufacturing and proficiency in MS Excel and ERP/CRMManage B2B client communication, coordinate with multiple teams, process and track orders, and maintain MIS reports Job descriptionHandle B2B client communication and relationship management.Coordinate with Sales, Production, QC, Packing & Dispatch teams.Process and track customer orders from booking to dispatch.Follow up with clients regarding order status, delivery and pending requirements.Handle customer queries and resolve issues through internal coordination.Maintain customer records, order details and MIS reports in Excel/ERP. Required Skills: Good communication and client coordination skills.Strong follow-up and organizational abilities.Good knowledge of MS Excel; ERP/CRM knowledge preferred.Jewellery manufacturing experience will be an advantage.Smart, presentable and detail oriented.Role: Operations – OtherIndustry Type: Gems & JewelleryDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduatePG: Any Postgraduate

ob highlights2+ years experience in CRM and payment collection with knowledge of tally and ledgersManage customer accounts, follow up on payments, reconcile accounts, coordinate with teams, and update CRM/ERP systems Job description  Job Responsibilities: * Manage customer accounts and maintain strong client relationships. * Follow up with customers for outstanding payments through calls, emails, and WhatsApp. * Ensure timely collection of payments and maintain accurate payment records. * Coordinate with the Sales, Accounts, and Dispatch teams to resolve payment-related queries. * Reconcile customer accounts and monitor outstanding receivables. * Prepare daily, weekly, and monthly payment collection reports. * Handle customer queries professionally and provide prompt resolutions. * Update CRM/ERP systems with customer interactions and payment status. Required Skills: * Minimum 2 years of experience in CRM, Customer Relationship Management, or Payment Collection. * Excellent communication, negotiation, and follow-up skills. * Basic Accounting Knowledge of tally and ledgers. * Strong customer-handling and relationship management abilities. * Proficiency in MS Excel and ERP/CRM software. * Good organizational skills with attention to detail.   Role: Customer Success, Service & Operations – OtherIndustry Type: Gems & JewelleryDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations – OtherEducationUG: Graduation Not Required